Our Experts are Here to Help

Have a question? Feel free to call us anytime at:

833-825-4787 (833-valisure)
Or you can contact us electronically here.


How do I sign up?

Signing up with Valisure is easy! You can sign up by clicking “Sign Up” here on our website or by calling 833-825-4787.

How do I send you my prescriptions?

First ensure that your medications are available on our site by signing up and browsing our inventory. If your medication is available, order it and ensure your prescription gets transferred one of the following ways:

Your doctor e-prescribes it to “ValisureRx” or your doctor can call or fax ValisureRx

Fax: 203-497-7371
Phone: 1-833-497-7370

You can call Valisure to give us your current pharmacy information so that we can follow up to get your prescriptions transferred.

You can also mail your prescription to:

5 Science Park. 1st Floor
New Haven, CT 06511

Please note that patients cannot fax a prescription.

Our pharmacists are available Monday through Friday, 9 am to 5 pm Eastern Time. Calls placed on weekends or after business hours will be returned on the next business day. We’re also available by email at  [email protected]


I buy my meds from a big-name pharmacy, isn’t it already chemically validated by them?

No pharmacy in the United States does their own chemical analysis on every batch; other than Valisure. Usually, chemical quality is only checked on a subset of batches at the manufacturer (often overseas) and pharmacies are not overseen by the FDA and are not expected to and usually don’t test anything (Valisure’s voluntary FDA registration number: 3012063246). ~80% of drug ingredients for the meds sold at any US pharmacy are manufactured in India or China. There are roughly 3 drug recalls in the US every day and about 100 of those recalls every year are “class I” which are considered life threatening.

Valisure’s proprietary laser-based technology allows it to be the only pharmacy in the US that chemically validates every single batch of medication to help ensure you receive only quality, consistent meds.

What does “chemically validated” mean?

It means that we don’t just check the medication by looking at it, we sample and crush up pills from every batch and test the chemicals inside of them using advanced laser technology that our team of Harvard- and Yale-trained scientists developed specifically to ensure medication quality. This chemical analysis makes sure each batch of medication has been rigorously validated to have the ingredients it should and that it will properly dissolve in the body.

I can’t find my prescription on your site – what am I supposed to do?

Valisure only sells medications that we have calibrated and rigorously batch-tested, therefore our inventory of drugs is limited; however, it grows every day! Please sign up and tell us which drugs you are looking for. We want to hear from you and we want to concentrate first on the drugs that our customers tell us they need most.

Are Valisure medications better than other pharmacies?

It is important to note that Valisure does not manufacture any medications and makes no claims on medication efficacy or its side effects. We buy from the same American distributors that other pharmacies buy from, we just work very hard to make sure that every batch of medication is rigorously analyzed by testing samples to validate very important properties like dosage, ingredients and how it dissolves. Essentially we check as much as we can to ensure you’re consistently getting what the doctor ordered.

How do I refill a prescription?

To refill your prescription, please call the pharmacy at 1-833-497-7370 and we will help you.

We’ll verify your prescription and ship your medications to your door in a discreet, secure package.

Does ValisureRX accept insurance, Medicare, or Medicaid?

Not yet, we are actively working on incorporating insurance plans into Valisure but currently only accept “cash” payments (of course, you can use your credit card). However, due to the low cost of generic medications, many of our prescriptions may be less expensive than many standard insurance co-pays. Furthermore, you may be able to recoup the cost of your prescription through your insurance company by contacting them.

Can you ship a prescription to my state?

Valisure is currently licensed to dispense prescription drugs in the following 37 states. We can ship over-the-counter medications and supplements anywhere in the United States. We do not currently ship internationally.

Here is a list of states where Valisure currently ships prescriptions to: AK, AZ, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, MA, MD, ME, MN, MO MT, NC, ND, NH, NM, NJ, NV, NY, OH, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WY and the District of Columbia.

How do I speak to the pharmacist?

To speak with a pharmacist, simply call 1-833-497-7370. Our pharmacists are available Monday through Friday, 9 am – 5 pm Eastern Time. Calls placed on weekends or after business hours will be returned on the next business day.

How do I cancel an order?

Please call the Pharmacy at 1-833-497-7370 if you wish to cancel an order. Please note that once a prescription medication is shipped it cannot legally be returned.

What is your refund policy?

Valisure Return and Refund Policy can be found here: Return and Refund Policy.


Get your medication from the Pharmacy that checks.

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